Complaints Policy

Our Complaints Policy

At KD Trade Sales Ltd we pride ourselves on delivering first-class customer satisfaction to all our customers, however we understand that every now and again we unfortunately don’t meet expectations. When thishappens the first step to take is to get in contact with a member our team.

If you have a General complaint:

For complaints relating to non-regulated activities, this is anything concerning the dealership, sales orafter sales. Please contact us directly via email with the details and any supporting documentation. Ifyou do not have an email account, you can telephone us or send a letter

Address: Unit 2 Wrays Farm, Lonesome Lane, Reigate, Surrey, RH2 7QT

Telephone no: 01737 847737 / 07312 179296

Email address: [email protected]

Our management team is committed to resolve any issues or problems you have, whatever that may be. Often problems are quickly resolved within 24 hours leaving customers happy with the service they received.

If you have a Complaint regarding Finance?

If your complaint relates to Finance then please contact Automotive Compliance directly.

Automotive Compliance Ltd you can be contacted via post, telephone, or email:

Automotive Compliance Ltd

The Factory

44 Alfred Street

Gloucester

GL1 4DD

Telephone - 01452 671 560

Email ; [email protected]  

If we cannot resolve your complaint within 8 weeks, you may refer your dispute to the FinancialOmbudsman Service. This service is free to use. Their consumer helpline is available on 0800 023 4567 or 0300 123 9123 or you can visit their website at www.financial-ombudsman.org.uk